Level 2 Diploma in Business Administration

Level 2 Diploma in Business Administration

Key Information

Course Full Name: NCFE CACHE Level 2 Diploma in Business Administration

Qualification Number: 601/3964/X
Level: 2
Credits: 36
Guided Learning Hours: 229
Total Qualification Time: 450
Minimum Entry Age: 16
Fees: Details to be announced

Course Information
This qualification is suitable for learners aged 16 and above. This qualification is designed for learners working in or looking to work in a business administration role or similar.

Mandatory Units:
• Unit 01 Communication in a Business Environment
• Unit 02 Understand Employer Organisation
• Unit 03 Principles of Providing Administrative Services
• Unit 04 Principles of Business Document Production and Information Management
• Unit 05 Manage Personal Performance and Development
• Unit 06 Developing Working Relationship with Colleagues

Optional Units:
•Administer the Recruitment and Selection Process
•Handle Mail
•Organise Business Travel or Accommodation
•Provide Reception Services
•Provide Administrative Support for Meetings
•Prepare Text From Notes Using Touch Typing
•Manage Diary Systems
•Collate and Report Data
•Contribute to the Organisation of an Event
•Employee Rights and Responsibilities
•Prepare Text from Shorthand
•Buddy a Colleague to Develop their Skills
•Store and Retrieve Information
•Administer Finance
•Prepare Text from Recorded Audio Instruction
•Archive Information
•Administer Human Resource Records
•Produce Business Documents
•Produce Minutes of Meetings
•Meet and Welcome Visitors in a Business Environment
•Health and Safety in a Business Environment
•Use a Telephone and Voicemail System
•Contribute to the Development and Implementation of an Information System
•Monitor Information Systems
•Develop a Presentation
•Deliver a Presentation
•Analyse and Present Business Data
•Maintain and Issue Stationery and Supplies
•Use and Maintain Office Equipment
•Using Email
•Bespoke Software
•Spreadsheet Software
•Data Management Software
•Word Processing Software
•Website Software
•Deliver Customer Service
•Participate in a Project
•Processing Customer’s Financial Transactions
•Payroll Processing
•Process Information about Customers
•Develop Customer Relationships
•Understand the Use of research in Business
•Understand the Legal Context of Business
•Principles of Marketing Theory
•Principles of Digital Marketing
•Principles of Customer Relationships
•Understand Working in a Customer Service Environment
•Know How to Publish, Integrate and Share Using Social Media
•Exploring Social Media
•Understand the Safe Use of Online and Social Media Platforms
•Principles of Equality and Diversity in the Workplace
•Principles of Team Leading

Entry Requirement
There are no specific requirements.

Course Delivery
Students will still need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence and evidence capture that we permit including, video, photos and other digital means of demonstrating knowledge.

Some optional qualification content has been removed where it does not detract from the purpose of these qualifications.

Students are still required to complete the work placement, but the focus should be on learning outcomes and evidencing competence.
The adaptation addendum document contains further information on how learning outcome/evidence of competence needs to be met either within the workplace or via alternative assessment methods.

Learners who achieve this qualification could progress to:
•Level 3 Diploma in Business Administration
•Level 3 Certificates in Principles of Business Administration
•Level 3 Diploma for Business Administrators

“The lecturers were very supportive. Any topic we had problems with was thoroughly explained to us and they made sure that we understood it. Their encouragement helped us to achieve our goals. The classes really fits in with my career. This course really helped me to advance in my career.” – MARILYN MAHOI


The experience at Abis Resources was amazing and I loved the way the staff treated me during my training.” – ALEXANDRA COSTEA 


“I really enjoyed my experience at Abis and it will be happily remembered. I will recommend all my associates because I had a great experience.

Thank you Abis.” – RUMANA BEGUM  


“Abis was a great experience. I was able to learn the theory aspect of my work in a comfortable, clean and safe environment. The tutor and the staff were  fantastic and really helped me and made learning easier.” – AVA MARIA ALVES PEREIRIA